1. The membership

Universal ClearPass ("ClearPass") is a month-to-month windshield service membership from Universal Glass, 301 W Deer Valley Rd Suite 4, Phoenix, AZ 85027 (ROC #278666). It is not an insurance policy and does not replace auto insurance. Each vehicle is its own membership.

2. What every member gets

Unlimited windshield chip repair.
Unlimited windshield replacement when damage can't be repaired, with no deductible and no waiting period once your photos are approved.
ADAS camera recalibration when the vehicle requires it after a replacement.
OEM or OEM-equivalent glass (see the OEM Glass Disclosure); free mobile service in Maricopa County; lifetime warranty against leaks and workmanship.

3. Price and tiers

The monthly price is set by the vehicle's tier (A $10.99, B $15.99, C $20.99), based on its year, make, model, VIN and windshield features such as lane-keeping cameras and heads-up display. This vehicle is {{tier}} at {{price}} per month. If a feature was answered "Not sure", or the vehicle information is found to be different, Universal Glass may move the vehicle to the correct tier: refunding any overpayment, or giving notice before charging a higher price.

4. Price changes and renewal

Universal Glass may change a member's monthly price, or decline to renew a membership by giving at least 30 days' notice by email. You may cancel before any change takes effect. Free and Clear referral rewards (section 11) aren't price changes: when a reward ends, billing restarts on the vehicle's next billing date at its normal price.

5. Eligible vehicles

ClearPass covers passenger cars, SUVs, pickup trucks and vans. It does not cover RVs or motorhomes, buses, semi-trucks or truck-tractors, heavy equipment, motorcycles, boats, or other off-road or non-road vehicles. If a vehicle turns out not to be eligible, Universal Glass will cancel it and refund all payments for it.

6. Coverage start and existing damage

Coverage starts on payment, subject to photo review. Universal Glass reviews photos within 24 hours on weekdays; photos sent on a Friday or over the weekend are reviewed the following Monday. Damage present before enrollment is not covered. If the enrollment photos show damage Universal Glass can't cover, it will cancel that vehicle's membership and refund all payments for it.

7. Exclusions

Sunroofs, panoramic roofs, side and rear glass.
Damage from collision, vandalism, theft or flood (these may be covered by your auto insurance).
Aftermarket or modified glass not available from Universal Glass's suppliers.

8. Who can see your membership

If an insurance agent referred you to ClearPass, that agent can see your name, the vehicles on your membership, their tiers and their membership status in the agent's ClearPass account. Agents can't see your payment details or photos. If a ClearPass member referred you through Free and Clear, that member can see your first name, last initial, the month you joined and whether your membership is active, but not your vehicles, prices, photos or payment details.

9. Service

Request service from your account or by phone. Universal Glass is the only provider of ClearPass services; claims can't be paid out as cash or through other shops.

10. Billing and cancellation

Billed monthly in advance on the day of the month you joined (in months without that date, on the last day of the month) until cancelled. Each payment covers you until your next billing date. Cancel any vehicle anytime from your account or by phone; coverage continues until the next billing date. No refunds for partial months except as described above.

Selling your vehicle. A ClearPass membership belongs to you and the vehicle it was bought for; it does not transfer to a new owner. If you sell, trade in or stop owning a vehicle, cancel its membership from your account or by phone. The new owner can enroll the vehicle on their own.

11. Free and Clear referral rewards

If you take part in Free and Clear, the Free and Clear program terms you accept in your account also apply. Rewards are months of ClearPass service with no cash value.

12. Governing law

Arizona law governs these terms.

End of ClearPass Membership Terms.

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