ClearPass Membership Terms

Version 2026-10

1. The membership

Universal ClearPass ("ClearPass") is a month-to-month windshield service membership from Universal Glass, 301 W Deer Valley Rd Suite 4, Phoenix, AZ 85027 (ROC #278666). It is not an insurance policy and does not replace auto insurance. Each vehicle is its own membership.

2. What every member gets

• Unlimited windshield chip repair.
• Unlimited windshield replacement when damage can't be repaired, with no deductible and no waiting period once your photos are approved.
• ADAS camera recalibration when the vehicle requires it after a replacement.
• OEM or OEM-equivalent glass (see the OEM Glass Disclosure); free mobile service in Maricopa County; lifetime warranty against leaks and workmanship.

3. Price and tiers

The monthly price is set by the vehicle's tier (A $10.99, B $15.99, C $20.99), based on its year, make, model, VIN and windshield features such as lane-keeping cameras and heads-up display. This vehicle is the tier shown at checkout at the monthly price shown at checkout per month. If a feature was answered "Not sure", or the vehicle information is found to be different, Universal Glass may move the vehicle to the correct tier: refunding any overpayment, or giving notice before charging a higher price.

4. Price changes and renewal

Universal Glass may change a member's monthly price, or decline to renew a membership by giving at least 30 days' notice by email. You may cancel before any change takes effect. Free and Clear referral rewards (section 11) aren't price changes: when a reward ends, billing restarts on the vehicle's next billing date at its normal price.

5. Eligible vehicles

ClearPass covers passenger cars, SUVs, pickup trucks and vans. It does not cover RVs or motorhomes, buses, semi-trucks or truck-tractors, heavy equipment, motorcycles, boats, or other off-road or non-road vehicles. If a vehicle turns out not to be eligible, Universal Glass will cancel it and refund all payments for it.

6. Coverage start and existing damage

Coverage starts on payment, subject to photo review. Universal Glass reviews photos within 24 hours on weekdays; photos sent on a Friday or over the weekend are reviewed the following Monday. Damage present before enrollment is not covered. If the enrollment photos show damage Universal Glass can't cover, it will cancel that vehicle's membership and refund all payments for it.

7. Exclusions

• Sunroofs, panoramic roofs, side and rear glass.
• Damage from collision, vandalism, theft or flood (these may be covered by your auto insurance).
• Aftermarket or modified glass not available from Universal Glass's suppliers.

8. Who can see your membership

If an insurance agent referred you to ClearPass, that agent can see your name, the vehicles on your membership, their tiers and their membership status in the agent's ClearPass account. Agents can't see your payment details or photos. If a ClearPass member referred you through Free and Clear, that member can see your first name, last initial, the month you joined and whether your membership is active, but not your vehicles, prices, photos or payment details.

9. Service

Request service from your account or by phone. Universal Glass is the only provider of ClearPass services; claims can't be paid out as cash or through other shops.

10. Billing and cancellation

Billed monthly in advance on the day of the month you joined (in months without that date, on the last day of the month) until cancelled. Each payment covers you until your next billing date. Cancel any vehicle anytime from your account or by phone; coverage continues until the next billing date. No refunds for partial months except as described above.

Selling your vehicle. A ClearPass membership belongs to you and the vehicle it was bought for; it does not transfer to a new owner. If you sell, trade in or stop owning a vehicle, cancel its membership from your account or by phone. The new owner can enroll the vehicle on their own.

11. Free and Clear referral rewards

If you take part in Free and Clear, the Free and Clear program terms you accept in your account also apply. Rewards are months of ClearPass service with no cash value.

12. Governing law

Arizona law governs these terms.

End of ClearPass Membership Terms.

OEM Glass Disclosure

Version 2026-09b

Replacement glass installed under ClearPass will be OEM glass (made by the original equipment manufacturer) or OEM-equivalent glass (made to the original manufacturer's specifications for fit, optical clarity and safety). Dealer glass bearing the vehicle manufacturer's logo will only be used if OEM glass is not available.

Universal Glass provides a lifetime warranty against leakage and workmanship on all installations.

Photo review & refund policy

Version 2026-09b

Universal Glass reviews your windshield photos and vehicle details after you pay: within 24 hours on weekdays, or on Monday if you send them on a Friday or over the weekend. If the photos show existing damage we can't cover, we'll cancel that vehicle's membership and refund you in full. If a feature you marked "Not sure" isn't on the vehicle, we'll move it to the correct tier and refund the difference. We may ask for new photos if the date on the note or the glass isn't clear.

We record each photo's camera date, upload time and a digital fingerprint of the original file.

Monthly auto-renewal authorization

Version 2026-09b

You authorize Universal Glass to charge your card the monthly price shown at checkout for this vehicle today and every month after that on the same day of the month until you cancel. Month to month, no contract. Cancel anytime from your account or by calling 480-833-2928.

Electronic records & signature consent

Version 2026-09

You agree to receive agreements, receipts and notices electronically and to sign electronically. Your typed or drawn signature is your legal signature. You can ask for paper copies by calling 480-833-2928.

Free & Clear program terms

Version 2026-10 · accepted in your account when you join the referral program

1. What Free and Clear is

Free and Clear is the ClearPass referral rewards program from Universal Glass, 301 W Deer Valley Rd Suite 4, Phoenix, AZ 85027. Taking part is optional. Rewards are months of ClearPass service; they have no cash value.

2. Who can take part

ClearPass members with at least one active vehicle membership. You get a personal link and code once you accept these terms.

3. Who counts as a referral

A new ClearPass customer who joins with your link or code. They must not have had a ClearPass account before, and they can't be you or someone who shares your account details (such as email, phone, card or address) unless Universal Glass approves it. A referral counts once the photos for their first vehicle are approved, and stays active while they have at least one active ClearPass vehicle (including while a payment is being retried). Each person counts once, however many vehicles they cover.

4. Free months

Each new referral earns you 1 free month for the next vehicle in line on your account (your lowest-priced vehicle that isn't already free). Free months are used one at a time on that vehicle's billing dates. A free month you've earned stays even if that friend later cancels. Free months are removed if you have no active vehicle left, and when a vehicle becomes Free and Clear they are converted into that free vehicle.

5. Free and Clear vehicles

With 5 active referrals, your lowest-priced vehicle is billed $0 for as long as you keep 5 active referrals. Every 5 more active referrals makes your next vehicle free (the next-lowest price). A vehicle that is already Free and Clear keeps its status if you add another vehicle. Referrals beyond what your vehicles need act as a buffer.

6. When active referrals drop

If your active referrals fall below the number a vehicle needs, the most recently freed vehicle starts billing again on its next billing date, at its tier price. We email you the same day. This is a reward ending, not a price change, so the 30-day notice for price changes doesn't apply to it.

7. How to share

Share your link one-to-one with people you know. Don't use spam, paid ads, coupon or deal sites, or Universal Glass's name or logo to advertise.

8. What you see about your referrals

Each friend's first name and last initial, the month they joined, and whether they're active. Never their vehicles, prices, photos or payment details.

9. Fraud and misuse

Universal Glass may hold or disqualify referrals, remove rewards gained through self-referral, duplicate accounts or breaking these terms, and suspend your code.

10. Changes and ending the program

Universal Glass may change or end Free and Clear. Changes that reduce rewards take effect after at least 30 days' email notice, and free months you've already earned are kept. If the program ends, Free and Clear vehicles stay free for 30 days, then billing restarts on each vehicle's next billing date.

11. Other terms

Rewards can't be exchanged for cash, transferred or used to refund past payments. Your ClearPass Membership Terms still apply. Arizona law governs these terms.

End of Free and Clear program terms.